Location: UK Office
Specialism: Regional recruitment, roles outside of London Languages: English, French, Spanish I went to a French university in the Caribbean and studied surfing!

Theo Chau

Job Title:&nbsp;Wholesale Customer Service Team LeaderSalary:&nbsp;&pound;39,000 per annumLocation:&nbsp;Nottingham (Hybrid role)Contract:&nbsp;Permanent&nbsp;We are looking for a dynamic and motivated&nbsp;Wholesale Customer Service Team Leader&nbsp;to lead our client's team in Nottingham. This is a fantastic opportunity for an experienced professional who thrives in a leadership role and is passionate about delivering exceptional customer service. If you have strong leadership experience and are looking for a challenging yet rewarding opportunity, we want to hear from you!&nbsp;Key Responsibilities:<ul>
<li>Team Management:&nbsp;Oversee the day-to-day operations of the Customer Service Team, ensuring the team is working efficiently and effectively.</li><li>Order Processing:&nbsp;Manage the team&rsquo;s order processing, ensuring accuracy and timely delivery.</li><li>Customer Relations:&nbsp;Be responsible for managing and maintaining positive customer relationships, resolving any issues or escalations.</li><li>Reporting:&nbsp;Compile and present detailed reports on team performance, customer feedback, and operational metrics.</li><li>Coaching &amp; Training:&nbsp;Conduct 1:1s with team members, providing coaching and training to help them grow professionally and improve performance.</li></ul>
&nbsp;What We're Looking For:<ul>
<li>Wholesale experience:&nbsp;Experience working within a wholesale environment is essential</li><li>Leadership Experience:&nbsp;Proven experience in a leadership or team management role, ideally within a customer service environment.</li><li>Commutability to Nottingham:&nbsp;You must be able to commute to Nottingham for this hybrid role.</li><li>SAP Experience:&nbsp;Experience with SAP is essential</li><li>Strong Excel Skills:&nbsp;Advanced Excel skills are essential for compiling reports and analyzing data.</li><li>Language Proficiency:&nbsp;Fluency in a Nordic language is preferred but not essential</li></ul>
&nbsp;If you&rsquo;re a proactive, customer-focused leader who is looking for an exciting new challenge in a hybrid working environment, apply now and join our client's team!

Job Title: Wholesale Customer Service Team Leader

Salary: £39,000 per annum

Location: Nottingham (Hybrid role)

Contract: Permanent

 

We are looking for a dynamic and...

Wholesale Customer Service Team Leader

You are passionate about luxury and top-notch service? You have a flair for selling and organising luxury travel? Here is an amazing opportunity to work for a leading luxury travel and leisure company, based in Central London. We are recruiting on their behalf for a Dutch-speaking Luxury Travel Consultant to work on a hybrid or remote basis.&nbsp;You will be assisting their high-end members with luxury travel-related requests. Requests will be received via telephone or email which will then be, acknowledged, researched &amp; actioned in a timely manner as agreed with the Member. You will also be creating tailor-made travel and leisure packages to suit you clients needs and wants.&nbsp;Fluent Dutch to a native/bilingual level is essential for this role and great interpersonal skills and the ability to work both in a team and independently are desirable. You will have had previous experience working within the travel industry and dealing with top tier customers. Experience in GDS or exposure to 5 star booking systems is essential!Given the nature of the role candidates must have excellent command of Dutch and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

Dutch Travel Consultant

You are passionate about luxury and top-notch service? You have a flair for selling and organising luxury travel? Here is an amazing opportunity to work for a leading luxury travel and leisure company, based in Central London. We are recruiting on their behalf for a German-speaking Luxury Travel Consultant to work on a hybrid or remote basis.&nbsp;You will be assisting their high-end members with luxury travel-related requests. Requests will be received via telephone or email which will then be, acknowledged, researched &amp; actioned in a timely manner as agreed with the Member. You will also be creating tailor-made travel and leisure packages to suit you clients needs and wants.&nbsp;Fluent German to a native/bilingual level is essential for this role and great interpersonal skills and the ability to work both in a team and independently are desirable. You will have had previous experience working within the travel industry and dealing with top tiercustomers. Experience in GDS or exposure to 5 star booking systems is essential!Given the nature of the role candidates must have excellent command of German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

German Travel Consultant

Multilingual Customer Services - FRENCH up to &pound;25K + benefits - Swansea area (hybrid)&nbsp;&nbsp;We have an excellent opportunity to join this exciting multinational at the forefront of technology looking for a Customer Services Advisors. You are required to speak fluent French and English, both to C1 level.&nbsp;You will join their busy international team supporting EMEA customers via phone and email alongside some UK and international travel to specific events.&nbsp;Some of your key responsibilities will be:&nbsp;&bull; First point of contact for all EMEA customer enquiries&bull; Liaising with teams regionally and globally in relation to customer service issues,providing advice, guidance, and support to both sales team and clients across the EMEAregion.&bull; Responding to customer requests in a timely manner via email or telephone.&bull; Logging, updating, and creating tasks through the ticketing system as and when required.&bull; Process payments over the telephone with customers.&bull; Checking invoices on behalf of billing and providing customer updates as required.&bull; Liaise with customers regarding all queries pertaining to events, registration, and payments.&bull; Provide basic technical support and account administration across theEMEA region.&bull; Allocating leads to the sales team for verification.&bull; Occasional travel to London Events to assist the Event Managers&nbsp;Successful candidate&nbsp;<ul>
<li>Fluency in French and English is essential</li><li>Experience dealing with customers</li><li>Administration experience, Microsoft office knowledge</li><li>Available to work 3 days in office 2 from home</li><li>Available to reach their office in Llansamlet via car or public transport</li><li>Available to work full time and to start ASAP</li><li>Great telephone manner</li><li>Courteous and professional, thriving in a customer services environment</li></ul>
&nbsp;Please note that we can only consider applicants who already hold a full UK work permit.&nbsp;Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements. To enquire about other vacancies please visit our website at&nbsp;<a href="http://www.eurolondon.com/" target="_blank">www.eurolondon.com</a>

French Customer Services

Job Title: Customer Service ManagerLocation: Northfleet, Kent (Office-based)Salary: &pound;48,000 - &pound;54,000 + annual bonusJob Type: Permanent&nbsp;Are you a driven and experienced Customer Service Manager looking to make an impact in a fast-paced, dynamic environment? We're seeking a proactive leader to oversee multiple customer service teams and ensure a high level of satisfaction across our client's operations.&nbsp;About the Role:As the&nbsp;Customer Service Manager, you will take full responsibility for managing the customer service function, leading multiple teams and team leaders to success. Your focus will be on setting clear performance metrics, providing hands-on coaching, and ensuring the seamless resolution of customer issues. You&rsquo;ll be working in a high-energy, fast-moving environment where your leadership will make a direct impact on business success.&nbsp;Key Responsibilities:<ul>
<li>Oversee and manage the customer service teams, driving performance and accountability.</li><li>Establish KPIs, clear team goals, and daily objectives to ensure operational excellence.</li><li>Provide ongoing training, coaching, and development to team members to support continuous improvement.</li><li>Investigate customer complaints, identify root causes, and implement effective solutions to avoid recurrence.</li><li>Conduct regular appraisals and performance reviews, fostering a culture of growth and achievement.</li></ul>
&nbsp;What We&rsquo;re Looking For:<ul>
<li>Proven experience in a&nbsp;goods-based&nbsp;customer service role (candidates from service industries will not be considered).</li><li>Strong management experience, with a track record of successfully leading customer service teams.</li><li>Proficient in Microsoft Office (Outlook, Excel, Word).</li><li>Target-driven and comfortable working in a fast-paced, high-pressure environment.</li><li>Experience in setting KPIs and driving team performance.</li><li>Advantageous but not essential: Knowledge of SAP, fluency in French, Spanish, or Portuguese.</li></ul>
&nbsp;Benefits:<ul>
<li>Competitive salary of &pound;48,000 - &pound;54,000, plus annual bonus.</li><li>25 days of holiday, plus bank holidays.</li><li>Life insurance coverage.</li><li>Excellent company pension scheme.</li><li>A wide range of additional benefits and perks.</li></ul>
&nbsp;If you want to take your career to the next level and be part of a growing company where you&rsquo;ll have the opportunity to make a real difference. Apply today!

Wholesale Customer Service Team Leader

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