Location: UK Office
Specialism: Regional recruitment, roles outside of London Languages: English, French, Spanish I went to a French university in the Caribbean and studied surfing!

Theo Chau

Job Title:&nbsp;Wholesale Customer Service Team LeaderSalary:&nbsp;&pound;39,000 per annumLocation:&nbsp;Nottingham (Hybrid role)Contract:&nbsp;Permanent&nbsp;We are looking for a dynamic and motivated&nbsp;Wholesale Customer Service Team Leader&nbsp;to lead our client's team in Nottingham. This is a fantastic opportunity for an experienced professional who thrives in a leadership role and is passionate about delivering exceptional customer service. If you have strong leadership experience and are looking for a challenging yet rewarding opportunity, we want to hear from you!&nbsp;Key Responsibilities:<ul>
<li>Team Management:&nbsp;Oversee the day-to-day operations of the Customer Service Team, ensuring the team is working efficiently and effectively.</li><li>Order Processing:&nbsp;Manage the team&rsquo;s order processing, ensuring accuracy and timely delivery.</li><li>Customer Relations:&nbsp;Be responsible for managing and maintaining positive customer relationships, resolving any issues or escalations.</li><li>Reporting:&nbsp;Compile and present detailed reports on team performance, customer feedback, and operational metrics.</li><li>Coaching &amp; Training:&nbsp;Conduct 1:1s with team members, providing coaching and training to help them grow professionally and improve performance.</li></ul>
&nbsp;What We're Looking For:<ul>
<li>Wholesale experience:&nbsp;Experience working within a wholesale environment is essential</li><li>Leadership Experience:&nbsp;Proven experience in a leadership or team management role, ideally within a customer service environment.</li><li>Commutability to Nottingham:&nbsp;You must be able to commute to Nottingham for this hybrid role.</li><li>SAP Experience:&nbsp;Experience with SAP is essential</li><li>Strong Excel Skills:&nbsp;Advanced Excel skills are essential for compiling reports and analyzing data.</li><li>Language Proficiency:&nbsp;Fluency in a Nordic language is preferred but not essential</li></ul>
&nbsp;If you&rsquo;re a proactive, customer-focused leader who is looking for an exciting new challenge in a hybrid working environment, apply now and join our client's team!

Wholesale Customer Service Team Leader

Job Title: German Speaking Finance Manager Location: High Wycombe (Hybrid) Salary: &pound;45,000 - &pound;60,000 per annum Job Type: PermanentWe are seeking a highly motivated and skilled Finance Manager with native-level fluency in German to join our client&rsquo;s team. This permanent, hybrid role offers the opportunity to lead and oversee the financial operations of our client&rsquo;s German office, ensuring accuracy and compliance in all financial matters.Key Responsibilities:<ul>
<li>Oversee the financial operations for our client&rsquo;s German office, ensuring smooth and efficient processes.</li><li>Manage a team of 2-3 colleagues to ensure the accurate processing of transactions.</li><li>Reconcile the balance sheet and compile month-end accounts for submission.</li><li>Ensure compliance by submitting government records and reports on time.</li><li>Maintain a positive and productive relationship with the auditor, supporting audit processes as needed.</li></ul>
What We're Looking For:<ul>
<li>Native-level fluency in German is essential.</li><li>Proven experience in finance within Germany or the DACH market.</li><li>Experience in dealing with German auditors and submitting VAT and other government records.</li><li>Strong leadership skills and experience managing a small team.</li><li>Solid general accounting experience.</li><li>Ability to work in a hybrid role with a commutable distance to High Wycombe.</li><li>Accounting qualifications are preferred but not essential.</li></ul>
This is an exciting opportunity to join a dynamic team in a role where you will have a direct impact on the financial success of our client&rsquo;s German operations. If you have the right experience and are looking to take the next step in your finance career, we&rsquo;d love to hear from you!

German Speaking Finance Manager

Job Title: Customer Service ManagerLocation: Northfleet, Kent (Office-based)Salary: &pound;48,000 - &pound;54,000 + annual bonusJob Type: Permanent&nbsp;Are you a driven and experienced Customer Service Manager looking to make an impact in a fast-paced, dynamic environment? We're seeking a proactive leader to oversee multiple customer service teams and ensure a high level of satisfaction across our client's operations.&nbsp;About the Role:As the&nbsp;Customer Service Manager, you will take full responsibility for managing the customer service function, leading multiple teams and team leaders to success. Your focus will be on setting clear performance metrics, providing hands-on coaching, and ensuring the seamless resolution of customer issues. You&rsquo;ll be working in a high-energy, fast-moving environment where your leadership will make a direct impact on business success.&nbsp;Key Responsibilities:<ul>
<li>Oversee and manage the customer service teams, driving performance and accountability.</li><li>Establish KPIs, clear team goals, and daily objectives to ensure operational excellence.</li><li>Provide ongoing training, coaching, and development to team members to support continuous improvement.</li><li>Investigate customer complaints, identify root causes, and implement effective solutions to avoid recurrence.</li><li>Conduct regular appraisals and performance reviews, fostering a culture of growth and achievement.</li></ul>
&nbsp;What We&rsquo;re Looking For:<ul>
<li>Proven experience in a&nbsp;goods-based&nbsp;customer service role (candidates from service industries will not be considered).</li><li>Strong management experience, with a track record of successfully leading customer service teams.</li><li>Proficient in Microsoft Office (Outlook, Excel, Word).</li><li>Target-driven and comfortable working in a fast-paced, high-pressure environment.</li><li>Experience in setting KPIs and driving team performance.</li><li>Advantageous but not essential: Knowledge of SAP, fluency in French, Spanish, or Portuguese.</li></ul>
&nbsp;Benefits:<ul>
<li>Competitive salary of &pound;48,000 - &pound;54,000, plus annual bonus.</li><li>25 days of holiday, plus bank holidays.</li><li>Life insurance coverage.</li><li>Excellent company pension scheme.</li><li>A wide range of additional benefits and perks.</li></ul>
&nbsp;If you want to take your career to the next level and be part of a growing company where you&rsquo;ll have the opportunity to make a real difference. Apply today!

Theo Chau

Currently hiring for

Wholesale Customer Service Team Leader

German Speaking Finance Manager

Customer Service Manager (Office Based)

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