Location: UK Office
Specialism: Regional recruitment, roles outside of London Languages: English, French, Spanish I went to a French university in the Caribbean and studied surfing!

Theo Chau

Export Administrator &ndash; WilmslowSalary: &pound;30,000 &ndash; &pound;35,000 Location: Wilmslow &ndash; fully office based. Contract: Temp to permOur client, a leading company in the food industry, is seeking an experienced and organised Export Administrator to join their team in Wilmslow. This is a fantastic opportunity for someone looking to progress their career in a fast-paced logistics and trading environment.The Role:As Export Administrator, you will play a key role in supporting the trading and logistics teams to ensure the safe, accurate, and compliant movement of food products. You will liaise with suppliers, customers, and transport partners, handling administrative tasks from order processing to export documentation.Your responsibilities will include:<ul>
<li>Coordinating collections and deliveries with approved transport companies, ensuring the correct equipment is used.</li><li>Supporting the trading team with order completion, freight costings, and customer requests.</li><li>Managing export paperwork and liaising with customs or veterinary authorities as needed.</li><li>Updating internal systems with accurate, timely information on product movements.</li><li>Conducting market research to identify potential new customers or suppliers.</li><li>Ensuring compliance with food safety and quality standards, including reporting non-conformances.</li></ul>
Skills &amp; Experience:<ul>
<li>Experience within Sales Support, Logistics or Export/Import</li><li>Strong IT skills; experience with databases or internal systems (training provided).</li><li>Excellent verbal and written English; additional languages, particularly Spanish or French, are advantageous.</li><li>Familiarity with food industry supply chains and logistics operations.</li><li>Attention to detail and strong organisational skills.</li><li>HACCP Level 3 (training can be provided).</li></ul>
This is an excellent opportunity for someone looking to develop their career in food logistics and trading, working within a supportive and professional team.

Sales Support Administrator

Job Title:&nbsp;Demand PlannerLocation:&nbsp;HorshamSalary:&nbsp;&pound;32,000 &ndash; &pound;37,000Contract:&nbsp;Full-time, Permanent&nbsp;Demand PlannerA growing organisation within a specialist manufacturing and distribution environment is looking to appoint a commercially aware and data-driven&nbsp;Demand Planner&nbsp;to join its operations team.This is a highly analytical position where you will take ownership of forecasting, inventory planning and demand analysis, playing a key role in aligning customer demand with production and supply capabilities.&nbsp;You will work cross-functionally with Sales, Marketing, Finance and Operations to ensure stock availability is optimised while minimising excess inventory and operational risk.&nbsp;Key Responsibilities<ul>
<li>Create, develop and maintain accurate demand forecasts using historical data and market insights</li><li>Analyse sales trends and seasonality to support business planning and peak trading periods</li><li>Manage stock replenishment and ensure optimal inventory levels across multiple channels</li><li>Monitor inventory performance to reduce stock shortages and excess stock</li><li>Conduct regular stock health analysis, identifying slow-moving or obsolete items</li><li>Collaborate with Finance to ensure demand plans align with budgets and financial forecasts</li><li>Provide production teams with forward forecasts to support scheduling and resource planning</li><li>Identify risks in supply and demand, proactively highlighting potential shortages</li><li>Track production output against forecasts and adjust plans where necessary</li><li>Support e-commerce and third-party logistics demand planning requirements</li><li>Work closely with internal stakeholders to ensure alignment across departments</li><li>Contribute to continuous improvement of systems and processes, including ERP development (Odoo)</li><li>Help transition manual processes into more automated, data-driven reporting</li></ul>
&nbsp;Skills &amp; Experience<ul>
<li>Previous experience in demand planning, forecasting or supply chain analysis</li><li>Strong analytical mindset with the ability to interpret and present data</li><li>Experience using ERP systems (Odoo experience advantageous)</li><li>Advanced Excel skills</li><li>Understanding of inventory management and supply chain operations</li><li>Strong communication skills with the ability to work cross-functionally</li><li>Highly organised with strong attention to detail</li><li>Proactive and solutions-focused approach</li></ul>
&nbsp;Desirable<ul>
<li>Experience in a manufacturing or distribution-based environment</li><li>Exposure to e-commerce or multi-channel demand planning</li><li>Experience improving processes and implementing system enhancements</li></ul>
&nbsp;This is an excellent opportunity for a driven Demand Planner to join a growing business where you can have real impact on operational performance and strategic planning.

Demand Planner

Job Title:&nbsp;Logistics ManagerLocation:&nbsp;HorshamSalary:&nbsp;&pound;40,000 &ndash; &pound;47,000Contract:&nbsp;Full-time, Permanent&nbsp;Logistics ManagerAn established and growing organisation within a specialist distribution and supply chain environment is seeking an experienced&nbsp;Logistics Manager&nbsp;to lead and develop its logistics and distribution function.&nbsp;This is a key leadership role where you will take ownership of carrier strategy, distribution operations and global logistics processes, ensuring efficient and compliant delivery across a diverse customer base.&nbsp;You will be responsible for driving operational excellence, improving systems and processes, and leading a team to deliver consistent, high-quality service across both domestic and international logistics.&nbsp;Key Responsibilities<ul>
<li>Take full ownership of carrier selection, negotiation and performance management</li><li>Manage and optimise relationships with courier, haulier and logistics partners</li><li>Lead all rate negotiations to ensure cost-effective and competitive transport solutions</li><li>Monitor logistics performance through KPIs, proactively resolving service issues</li><li>Provide accurate transport quotations for domestic and international shipments</li><li>Lead and develop the dispatch and logistics team, driving a high-performance culture</li><li>Implement and maintain robust standard operating procedures to ensure consistency</li><li>Oversee warehouse management systems and drive digital process improvements</li><li>Manage stock accuracy and operational standards across third-party logistics providers</li><li>Ensure full compliance with import/export regulations and documentation requirements</li><li>Oversee inbound and outbound logistics including FTL, LTL and container movements</li><li>Coordinate complex delivery requirements for key accounts with multi-site distribution needs</li><li>Build strong relationships with internal stakeholders to ensure smooth operations</li><li>Proactively identify risks, inefficiencies and opportunities for improvement</li></ul>
&nbsp;Skills &amp; Experience<ul>
<li>Proven experience in a logistics or supply chain management role</li><li>Strong knowledge of transport operations, carrier management and distribution networks</li><li>Experience managing third-party logistics (3PL) providers</li><li>Solid understanding of import/export processes and documentation (e.g. Incoterms, commercial invoices)</li><li>Strong leadership and team management skills</li><li>Data-driven approach with experience using KPIs to drive performance</li><li>Excellent organisational and problem-solving abilities</li><li>Confident communicator, able to work cross-functionally with internal teams</li><li>Skilled with microsoft Excel</li></ul>
&nbsp;Desirable<ul>
<li>Experience working within a fast-paced distribution or operational environment</li><li>Knowledge of warehouse management systems (WMS)</li><li>Experience managing complex or specialist freight requirements</li><li>Experience with ERP - ideally Odoo</li></ul>
&nbsp;This is a fantastic opportunity to join a growing organisation where you can take full ownership of the logistics function and play a key role in shaping operational strategy and performance.

Logistics Manager

Danish Speaking Customer Service AdvisorContract:&nbsp;PermanentSalary:&nbsp;&pound;27,000 + Performance BonusLocation:&nbsp;Newport (Hybrid Working Available)Start Date:&nbsp;ASAP&nbsp;Are you a fluent Danish speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.You&rsquo;ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.&nbsp;Key Responsibilities:<ul>
<li>Responding to customer queries in both Danish and English via phone and email</li><li>Supporting the full lifecycle of claims, from information gathering to resolution</li><li>Maintaining accurate customer records and case notes in the system</li><li>Providing clear, empathetic, and professional communication at all times</li><li>Liaising with other departments to ensure smooth and timely customer support</li><li>Handling complaints in line with company policy</li></ul>
&nbsp;Candidate Requirements:<ul>
<li>Fluency in both Danish and English (spoken and written)</li><li>Strong customer service skills with a desire to deliver excellent experiences</li><li>Ability to manage multiple tasks with accuracy and attention to detail</li><li>Confident communication and problem-solving skills</li><li>Previous experience in customer service or claims handling is an advantage, but not essential</li><li>Proactive, team-oriented approach with a willingness to learn</li></ul>
&nbsp;Benefits Include:<ul>
<li>&pound;27,000 base salary + performance-related bonus</li><li>25 days&rsquo; annual leave (plus the option to buy/sell additional days)</li><li>5% matched pension scheme</li><li>Private medical insurance and life cover</li><li>Employee assistance programme</li><li>Comprehensive training and career development support</li><li>Inclusive, international working environment</li><li>Wellbeing initiatives and regular team events</li></ul>
&nbsp;If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.

Danish Speaking Customer Service

Italian Speaking Customer Service AdvisorContract:&nbsp;PermanentSalary:&nbsp;&pound;27,000 + Performance BonusLocation:&nbsp;Newport (Hybrid Working Available)Start Date:&nbsp;ASAP&nbsp;Are you a fluent Italian speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.You&rsquo;ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.&nbsp;Key Responsibilities:<ul>
<li>Responding to customer queries in both Italian and English via phone and email</li><li>Supporting the full lifecycle of claims, from information gathering to resolution</li><li>Maintaining accurate customer records and case notes in the system</li><li>Providing clear, empathetic, and professional communication at all times</li><li>Liaising with other departments to ensure smooth and timely customer support</li><li>Handling complaints in line with company policy</li></ul>
&nbsp;Candidate Requirements:<ul>
<li>Fluency in both Italian and English (spoken and written)</li><li>Strong customer service skills with a desire to deliver excellent experiences</li><li>Ability to manage multiple tasks with accuracy and attention to detail</li><li>Confident communication and problem-solving skills</li><li>Previous experience in customer service or claims handling is an advantage, but not essential</li><li>Proactive, team-oriented approach with a willingness to learn</li></ul>
&nbsp;Benefits Include:<ul>
<li>&pound;27,000 base salary + performance-related bonus</li><li>25 days&rsquo; annual leave (plus the option to buy/sell additional days)</li><li>5% matched pension scheme</li><li>Private medical insurance and life cover</li><li>Employee assistance programme</li><li>Comprehensive training and career development support</li><li>Inclusive, international working environment</li><li>Wellbeing initiatives and regular team events</li></ul>
&nbsp;If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.

Italian Speaking Customer Service Advisor

Job Title:&nbsp;French Speaking Customer Service AdvisorLocation:&nbsp;Lichfield (Hybrid)Salary:&nbsp;&pound;29,000Contract:&nbsp;Permanent&nbsp;French Speaking Customer Service AdvisorAn established and growing organisation is seeking a&nbsp;French Speaking Customer Service Advisor&nbsp;to join their customer service team. This is an excellent opportunity for someone who enjoys helping customers, building strong relationships and working in a collaborative environment.In this role, you will act as a key point of contact for customers and partners, providing high-quality support while working closely with internal teams to ensure queries, orders and requests are handled efficiently.&nbsp;Key Responsibilities<ul>
<li>Act as the first point of contact for customer enquiries via phone, email and messaging platforms</li><li>Deliver a high standard of customer service and ensure queries are resolved in a timely manner</li><li>Process and manage customer orders, ensuring accurate information and timely delivery</li><li>Handle customer complaints and ensure they are resolved in line with agreed service levels</li><li>Maintain accurate records and track cases using internal systems</li><li>Work closely with internal teams to resolve operational or delivery issues</li><li>Maintain regular communication with customers and gather feedback where appropriate</li><li>Support the onboarding of new customers and assist with account set-up processes</li><li>Assist with special order requests and general administrative tasks</li><li>Provide occasional support during busy periods, meetings or events</li></ul>
&nbsp;Skills &amp; Experience<ul>
<li>Fluent French (spoken and written)</li><li>Previous experience in a professional customer service role</li><li>Excellent communication and interpersonal skills</li><li>Friendly and professional telephone manner</li><li>Strong organisational skills and attention to detail</li><li>Ability to manage multiple tasks and prioritise workload</li><li>Confident using IT systems and Microsoft Office</li></ul>
&nbsp;This is a great opportunity to join a supportive organisation where you can contribute to delivering excellent customer service while developing your career within a collaborative team environment.

French Speaking Customer Service Advisor

Dutch Speaking Customer Service AdvisorContract:&nbsp;PermanentSalary:&nbsp;&pound;27,000 + Performance BonusLocation:&nbsp;Newport (Hybrid Working Available)Start Date:&nbsp;ASAP&nbsp;Are you a fluent Dutch speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.You&rsquo;ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.&nbsp;Key Responsibilities:<ul>
<li>Responding to customer queries in both Dutch and English via phone and email</li><li>Supporting the full lifecycle of claims, from information gathering to resolution</li><li>Maintaining accurate customer records and case notes in the system</li><li>Providing clear, empathetic, and professional communication at all times</li><li>Liaising with other departments to ensure smooth and timely customer support</li><li>Handling complaints in line with company policy</li></ul>
&nbsp;Candidate Requirements:<ul>
<li>Fluency in both Dutch and English (spoken and written)</li><li>Strong customer service skills with a desire to deliver excellent experiences</li><li>Ability to manage multiple tasks with accuracy and attention to detail</li><li>Confident communication and problem-solving skills</li><li>Previous experience in customer service or claims handling is an advantage, but not essential</li><li>Proactive, team-oriented approach with a willingness to learn</li></ul>
&nbsp;Benefits Include:<ul>
<li>&pound;27,000 base salary + performance-related bonus</li><li>25 days&rsquo; annual leave (plus the option to buy/sell additional days)</li><li>5% matched pension scheme</li><li>Private medical insurance and life cover</li><li>Employee assistance programme</li><li>Comprehensive training and career development support</li><li>Inclusive, international working environment</li><li>Wellbeing initiatives and regular team events</li></ul>
&nbsp;If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.

Theo Chau

Currently hiring for

Sales Support Administrator

Demand Planner

Logistics Manager

Danish Speaking Customer Service

Italian Speaking Customer Service Advisor

French Speaking Customer Service Advisor

Dutch Speaking Customer Service Advisor

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