Location: UK Office
Specialism: Regional recruitment, roles outside of London Languages: English, French, Spanish I went to a French university in the Caribbean and studied surfing!

Theo Chau

Job Title:&nbsp;Senior Customer Services AgentLocation:&nbsp;Manchester &ndash; hybridSalary:&nbsp;&pound;27,000 - &pound;29,000 + discretionary annual bonusContract Type:&nbsp;PermanentWorking Hours:&nbsp;Sunday to Thursday: 8:00 am -4:00 pm on Sunday, and 7:30 am - 3:30 pm on Monday - Thursday&nbsp;We have a fantastic opportunity for a company in Manchester for a switched-on Customer Service Advisor. The role is permanent and will be on a hybrid basis (so you must be within commutable distance to Manchester) and will be an admin focused position looking after guests of our client. This is a fantastic position for an internationally recognised company that offers great opportunity progression.&nbsp;Some of your responsibilities will include:&nbsp;<ul>
<li>Booking taxis</li><li>Organising catering</li><li>Booking meeting rooms</li><li>Transferring calls to the relevant department</li></ul>
&nbsp;What we're looking for:&nbsp;<ul>
<li>Customer service experience (essential)</li><li>Experience within Luxury goods, hotels, professional customer service (preferred)</li><li>Commutable distance to Manchester (essential)</li><li>Strong multitasking skills</li><li>Language skills are preferred but not essential (German, French, Italian, Spanish).</li></ul>
&nbsp;There are excellent benefits such as:&nbsp;<ul>
<li>Discretionary annual bonus</li><li>Team building and company events</li><li>Excellent pension contribution</li><li>Holidays start at 25 days + bank holidays.</li><li>Private dental and healthcare</li><li>Regular health checks</li></ul>
&nbsp;If interested, please apply either directly or send your CV directly to Aylin at&nbsp;<a href="mailto:a.dogancan@eurolondon.com?iframe=true">a.dogancan@eurolondon.com</a>&nbsp;to find out more!Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.&nbsp;

Job Title: Senior Customer Services Agent

Location: Manchester – hybrid

Salary: £27,000 - £29,000 + discretionary annual bonus

Contract Type: Permanent

Working Hours:...

Senior Customer Services Agent

Job&nbsp;title:&nbsp;German&nbsp;Speaking&nbsp;Customer&nbsp;Service&nbsp;Team&nbsp;LeaderLocation:&nbsp;Hybrid&nbsp;|&nbsp;Cambridgeshire&nbsp;(1&nbsp;day&nbsp;a&nbsp;week&nbsp;in&nbsp;the&nbsp;office)Salary:&nbsp;&pound;33,500&nbsp;per&nbsp;annumContract&nbsp;Type:&nbsp;Permanent,&nbsp;Full-TimeAre&nbsp;you&nbsp;fluent&nbsp;in&nbsp;German&nbsp;and&nbsp;passionate&nbsp;about&nbsp;leading&nbsp;high-performing&nbsp;teams&nbsp;in&nbsp;a&nbsp;customer-focused&nbsp;environment?&nbsp;We're&nbsp;looking&nbsp;for&nbsp;an&nbsp;enthusiastic&nbsp;and&nbsp;experienced&nbsp;Customer&nbsp;Service&nbsp;Team&nbsp;Leader&nbsp;to&nbsp;join&nbsp;our&nbsp;client&rsquo;s&nbsp;team&nbsp;in&nbsp;Cambridgeshire&nbsp;on&nbsp;a&nbsp;hybrid&nbsp;basis.In&nbsp;this&nbsp;pivotal&nbsp;role,&nbsp;you&rsquo;ll&nbsp;be&nbsp;responsible&nbsp;for&nbsp;inspiring&nbsp;and&nbsp;guiding&nbsp;a&nbsp;team&nbsp;of&nbsp;administrators&nbsp;to&nbsp;deliver&nbsp;outstanding&nbsp;service&nbsp;to&nbsp;our&nbsp;client&rsquo;s&nbsp;network.&nbsp;You&rsquo;ll&nbsp;foster&nbsp;strong&nbsp;customer&nbsp;relationships,&nbsp;provide&nbsp;expert&nbsp;support&nbsp;on&nbsp;a&nbsp;variety&nbsp;of&nbsp;complex&nbsp;topics,&nbsp;and&nbsp;ensure&nbsp;efficient&nbsp;handling&nbsp;of&nbsp;orders&nbsp;and&nbsp;updates.What&nbsp;You'll&nbsp;Be&nbsp;Doing:<ul>
<li>Lead,&nbsp;motivate,&nbsp;and&nbsp;support&nbsp;your&nbsp;team&nbsp;to&nbsp;build&nbsp;strong&nbsp;relationships&nbsp;with&nbsp;customers&nbsp;and&nbsp;consistently&nbsp;deliver&nbsp;an&nbsp;exceptional&nbsp;service&nbsp;experience.</li><li>Manage&nbsp;and&nbsp;develop&nbsp;a&nbsp;team&nbsp;of&nbsp;Customer&nbsp;Care&nbsp;Administrators,&nbsp;ensuring&nbsp;a&nbsp;culture&nbsp;of&nbsp;excellence&nbsp;and&nbsp;collaboration.</li><li>Provide&nbsp;coaching&nbsp;and&nbsp;day-to-day&nbsp;guidance&nbsp;to&nbsp;encourage&nbsp;professional&nbsp;growth&nbsp;and&nbsp;high&nbsp;performance.</li><li>Investigate&nbsp;and&nbsp;resolve&nbsp;complex&nbsp;customer&nbsp;queries,&nbsp;ensuring&nbsp;timely&nbsp;and&nbsp;effective&nbsp;follow-up.</li><li>Navigate&nbsp;bespoke&nbsp;internal&nbsp;systems&nbsp;to&nbsp;accurately&nbsp;process&nbsp;customer&nbsp;orders,&nbsp;updates,&nbsp;and&nbsp;inquiries.</li><li>Conduct&nbsp;quality&nbsp;checks&nbsp;across&nbsp;customer&nbsp;service&nbsp;channels&nbsp;and&nbsp;provide&nbsp;feedback&nbsp;using&nbsp;a&nbsp;coaching&nbsp;approach&nbsp;to&nbsp;drive&nbsp;continuous&nbsp;improvement.</li><li>Hold&nbsp;regular&nbsp;one-to-one&nbsp;meetings&nbsp;and&nbsp;performance&nbsp;reviews&nbsp;to&nbsp;support&nbsp;team&nbsp;development&nbsp;and&nbsp;performance&nbsp;management.</li><li>During&nbsp;busy&nbsp;periods,&nbsp;assist&nbsp;by&nbsp;taking&nbsp;calls&nbsp;and&nbsp;managing&nbsp;customer&nbsp;enquiries&nbsp;directly.</li><li>Support&nbsp;the&nbsp;recruitment&nbsp;and&nbsp;onboarding&nbsp;process&nbsp;for&nbsp;new&nbsp;Customer&nbsp;Care&nbsp;team&nbsp;members.</li></ul>
What&nbsp;We're&nbsp;Looking&nbsp;For:<ul>
<li>Fluency&nbsp;in&nbsp;German&nbsp;and&nbsp;English&nbsp;(written&nbsp;and&nbsp;spoken)</li><li>Proven&nbsp;experience&nbsp;leading&nbsp;a&nbsp;customer&nbsp;service&nbsp;or&nbsp;support&nbsp;team</li><li>Strong&nbsp;interpersonal&nbsp;and&nbsp;coaching&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;inspire&nbsp;and&nbsp;develop&nbsp;others</li><li>Excellent&nbsp;problem-solving&nbsp;abilities&nbsp;and&nbsp;a&nbsp;customer-first&nbsp;mindset</li><li>Confident&nbsp;using&nbsp;IT&nbsp;systems&nbsp;and&nbsp;navigating&nbsp;bespoke&nbsp;platforms</li><li>Contact&nbsp;Centre&nbsp;experience&nbsp;is&nbsp;highly&nbsp;advantageous&nbsp;</li></ul>
If&nbsp;you&rsquo;re&nbsp;ready&nbsp;to&nbsp;take&nbsp;the&nbsp;next&nbsp;step&nbsp;in&nbsp;your&nbsp;career&nbsp;as&nbsp;a&nbsp;leader,&nbsp;please&nbsp;apply!&nbsp;I&nbsp;look&nbsp;forward&nbsp;to&nbsp;receiving&nbsp;your&nbsp;application.

German Speaking Customer Service Team Leader

Get ready to dive into the exciting world of a leading luxury fashion company and leaders in their field!&nbsp;I am currently partner with this company searching for their next German speaking Customer Support Executive. As a customer support specialist you'll be the go-to person for their customers. From answering questions about our products to providing top-notch service, you'll be making a difference every day.&nbsp;Not only will you be handling calls and email, but you'll also have the chance to interact with customers worldwide, and with a script-free environment, you'll have the flexibility to use your experience and personality to provide the best service possible.&nbsp;What your main role will be:<ul>
<li>Responding to customer order queries and providing accurate, live and complete information, always keeping delivering an omnichannel experience across online and in store in mind.</li><li>Speaking to clients to quickly get to the root of their problem.</li><li>Helping customers via calls, emails and live chat.</li><li>Use a positive personality and experience, not a script</li><li>Provide outstanding service</li><li>Know limitations and when to should ask for advice</li><li>Own the resolution to the problem; don't leave the customer hanging</li></ul>
&nbsp;About You:<ul>
<li>Fluent to a native level in: German</li><li>Fluent level of English</li><li>Open to work on weekends if need be</li><li>Interpersonal skills, and passion for providing excellent customer service</li><li>Strong communication skills: active listening, writing/typing, informal communication</li><li>At least one years experience providing customer support would be ideal - preferably in a software support environment</li><li>Experience with Zendesk is a bonus</li></ul>

German Luxury Customer Service

Job Title: French &amp; Spanish Customer Service Advisor (trilingual) Location:&nbsp;Greater London Area Position:&nbsp;Permanent, full-time, Monday to Friday, hybrid (2 days per week WFH after training) Salary:&nbsp;&pound;27,500 per annum (plus discretionary annual bonus)&nbsp;Our leading and innovative client based in the Greater London Area is looking for a French &amp; Spanish Customer Service Advisor to join their team. In this role, you&rsquo;ll be the first point of contact for customers regarding product orders, queries and returns via email, chat and social media for the EMEA region.If you&rsquo;re looking to utilise your language skills in French and Spanish while working for a highly renowned, international company offering many opportunities for growth and career progression, apply today!&nbsp;In return, you&rsquo;ll receive:<ul>
<li>An annual salary of &pound;27,500 plus discretionary annual bonus</li><li>Hybrid working &ndash; following training working on-site on Tuesdays, Wednesdays, and Thursdays</li><li>Working hours: Monday &ndash; Thursday 8am &ndash; 5pm (1 hour lunch), Fridays 8am &ndash; 3pm (30 minutes lunch)</li><li>Highly competitive company pension scheme</li><li>24 days annual leave plus bank holidays (rising to 29 days with longevity)</li><li>International travel insurance</li><li>Private health insurance</li><li>Excellent opportunities for growth and career progression</li><li>And more!</li></ul>
&nbsp;As the French &amp; Spanish Customer Service Advisor, you will:<ul>
<li>Support EMEA customers with order and product queries mainly via email, live chat, and social media</li><li>Assist customers with the returns process and proactively update customers on their return status</li><li>Provide first-line technical support to customers relating to company products</li><li>And more!</li></ul>
&nbsp;Who we&rsquo;re looking for:If you&rsquo;re fluent in French, Spanish and English and have previous Customer Service or Administration experience, we&rsquo;d love to hear from you!The successful candidate will have excellent communications skills, will be a quick learner and want to deliver excellent customer service.&nbsp;If this sounds like you, please apply either directly or reach out to Aylin at&nbsp;<a href="mailto:a.dogancan@eurolondon.com?iframe=true">a.dogancan@eurolondon.com</a>&nbsp;to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

French & Spanish Customer Service Advisor (Trilingual)

Job Title: Dutch Customer Service Advisor Location: Utrecht/hybrid Salary: &euro;32,000 per annum Contract: Full-time, permanent (Monday to Friday)&nbsp;Are you looking for an entry-level role where you can utilise your language skills with genuine opportunities for growth and progression and contribute to a growing and expanding company?Then our client might be looking for you to join their international team!In this role, you&rsquo;ll be dealing with customer enquiries, processing orders and ensuring a stellar customer service experience.This is an entry-level role with no previous experience required and will give you the opportunity to grow within an expanding, hungry and multilingual company!&nbsp;What&rsquo;s in it for you:<ul>
<li>A competitive salary of up to &euro;32,000 per annum</li><li>The flexibility to work remotely</li><li>Comprehensive training and excellent opportunities for growth and progression</li><li>A friendly and supportive working environment</li><li>Discount on company products</li><li>Full training provided</li></ul>
&nbsp;As the Dutch Customer Service Advisor, you&rsquo;ll be:<ul>
<li>Handling customer enquiries and providing support via phone, email, and chat in Dutch and English.</li><li>Delivering an outstanding customer experience by ensuring accurate, helpful, and friendly assistance.</li><li>Processing customer orders</li><li>Maintaining detailed and accurate records of customer interactions and transactions.</li></ul>
&nbsp;To succeed in this role, you&rsquo;ll need:<ul>
<li>Fluency in Dutch and English (spoken and written)</li><li>Excellent communication skills</li><li>A passion for providing top-tier service in a high-end environment</li><li>Strong problem-solving skills and a proactive approach to resolving customer issues</li></ul>
&nbsp;If you&rsquo;re ready to kick-start your career in customer service and join a diverse, supportive and rapidly expanding team, we&rsquo;d love to hear from you!&nbsp;To apply, either apply directly or send your CV to Aylin (<a href="mailto:a.dogancan@eurolondon.com">a.dogancan@eurolondon.com</a>) to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

Dutch Customer Service Advisor

Job Title: German Speaking Customer Retention Advisor Location: Cambridge, UK &ndash; hybrid (2/3 days WFH) Position: Permanent, full-time, Monday to Friday Salary: &pound;25,000 per annum (plus bonus)&nbsp;Are you looking for an interesting and varied role where you&rsquo;ll be able to utilise your skills in German and English?Are you a sales-minded person with experience in Customer Service wanting to take their experience to the next level without having to do cold calling?Then our client based in Cambridgeshire might be looking for you to join their growing and international team!In this role, you'll be working with the company'a clients in the education space, making a difference through building relationships with academic institutions. There will be no cold-calling involved, as you'll be contacting existing and previous customers, working to retain them or re-engage them.&nbsp;In return, you&rsquo;ll receive:<ul>
<li>An annual salary of &pound;25,000 (plus a bonus based on performance)</li><li>Hybrid working (2 days working from home, 3 days in the office during peak periods)</li><li>Company pension</li><li>Full training provided</li><li>Opportunities for growth and progression</li><li>Regular training to advance your skills</li><li>Working within a friendly, supportive and international team</li><li>And more!</li></ul>
&nbsp;As the German Speaking Service &amp; Sales Advisor, you will:<ul>
<li>Engage with existing customers both via phone and email, building and maintaining long-term relationships and customer satisfaction</li><li>Reach out to lapsed customers and work to re-engage them</li><li>Provide quotes to customers</li><li>Collaborate regularly with the customer service team</li></ul>
&nbsp;Who we&rsquo;re looking for:We&rsquo;d love to connect with candidates who have previous Customer Service or Sales experience, excellent communication skills and fluency in both German and English, and the ability to build strong, positive and long-lasting relationships!&nbsp;If this sounds like you, please apply either directly or reach out to Aylin at <a href="mailto:a.dogancan@eurolondon.com">a.dogancan@eurolondon.com</a> to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

German Speaking Customer Retention Advisor

Job Title: French Speaking Business Advisor Location: Lichfield (hybrid) Salary: &pound;30,000 - &pound;35,000 per annum Working Hours: Monday to Friday, 8:30am - 5:00pm Contract: PermanentAre you a motivated and driven individual with a passion for helping others fill their potential? Do you have strong communication skills in French and experience in a customer-facing role? If so, we want to hear from you!We are currently looking for a French Speaking Business Advisor to join a dynamic and fast-paced team, helping prospective franchisees embark on their journey to success. This exciting role will offer you the opportunity to work in a thriving environment with significant career progression potential.Key Responsibilities:<ul>
<li>Follow-up on leads generated primarily through social media channels to identify potential franchisees.</li><li>Screen potential candidates over the phone to ensure they are a suitable fit for setting up their own business.</li><li>Provide support throughout the franchisee journey, including contract generation, financial advice, and logistics related to product offerings.</li><li>Maintain strong communication with prospective candidates, guiding them through every stage of the process.</li><li>Manage a high volume of calls, so a professional and clear telephone manner is essential.</li></ul>
What We&rsquo;re Looking For:<ul>
<li>Native French speaker is essential for this role.</li><li>A background in banking, insurance, or legal is highly advantageous but not essential.</li><li>Excellent telephone manner with the ability to engage effectively with potential clients.</li><li>Ability to travel regularly to Lichfield for in-office days (hybrid working arrangement).</li><li>Motivated and hardworking with a proactive attitude.</li><li>Previous experience in a customer service or sales environment is a plus.</li></ul>
Why Join Us?<ul>
<li>Great opportunity for career progression in a growing and fast-paced industry.</li><li>Hybrid working provides flexibility in your work-life balance.</li><li>Excellent benefits such as:</li><ul>
<li>25 days + bank holidays</li><li>5% pension rising to 7% after 3 years.</li><li>Free products</li><li>Life insurance</li><li>And many more!</li></ul>
</ul>
If you're ready to take on an exciting new challenge and be part of a dynamic team, apply now! We look forward to hearing from you.

French Speaking Business Advisor

Credit Controller - fluent French - up to &pound;38K Hertfordshire/north London- onsite/office based&nbsp;We have a new vacancy for our international client looking for a Credit Controller to join their finance team. This role is a Monday-Friday office based role 9am -5:30pm. You will be required to speak French to a near native standard both spoken and written.&nbsp;Key responsibilities:&nbsp;<ul>
<li>Carrying out credit control duties to French speaking part of the business</li><li>Updating customer payments in a timely manner</li><li>Administering legal procedures for unpaid debts</li><li>Regular credit control reporting to senior management</li><li>Dealing with both calls and emails regarding credit control issues.</li><li>Chasing payments daily, reaching out by phone / email.</li></ul>
&nbsp;Requirements for the role<ul>
<li>Near native French is essential for the role, both spoken and written</li><li>Fluency in English, the business language</li><li>Credit control experience with the French market is essential</li><li>Experience of working directly with customers in France and UK</li><li>Experience and understanding of legal procedures</li><li>Resolving credit control and outstanding payment issues in a timely and professional manner</li><li>Good team player</li><li>Experienced using Excel, Word and Outlook</li><li>Enjoy being on the phone with a confident telephone manner.</li></ul>
&nbsp;If you are looking for a lovely team and enjoy working in an international environment learning new skills in a new industry, please send your CV in to the email provided.The role is to start ASAP, it is an onsite role Monday-Friday working closely with your manager and team.&nbsp;Please note that we can only consider applicants who already hold a full UK work permit.&nbsp;Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements. To enquire about other vacancies please visit our website at&nbsp;<a href="http://www.eurolondon.com/" target="_blank">www.eurolondon.com</a>

Senior Customer Services Agent

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