Location: UK Office
Specialism: Sales and Marketing
Languages: English and French
Grew up bilingual, always juggling both languages at home and school and now I use them both in my work!

Emily-Jane Jacq

Dedicated Lifestyle Manager - Arabic SpeakingUnited KingdomDescriptionTo complement the team in the United Kingdom, they are looking for an Arabic-speaking Dedicated Lifestyle Manager in the area of Luxury Lifestyle Management.The global leader in lifestyle and travel services. Since 1998, their personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, they work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.Overview of responsibilities: <ul>
<li>Advise our premium customers - on the phone and by email in Arabic and English.</li><li>Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc.</li><li>Make reservations with restaurants, airlines, hotels, and destination agencies.</li><li>Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing.</li><li>Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique opportunities.</li></ul>
RequirementsYour Profile: <ul>
<li>You have excellent language skills in professional Arabic and English, in written and spoken (C2 according to The Common European Framework).</li><li>Have completed tertiary qualification or equivalent training, ideally in the field of tourism.</li><li>Have several years of professional experience in the travel industry, a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high-end customer service.</li><li>Have GDS knowledge (preferably Amadeus) and excellent destination knowledge.</li><li>Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.</li><li>Are service-oriented, flexible and able to work under pressure.</li><li>Have a positive attitude and identify with the company values.</li><li>Have excellent communication skills.</li><li>Value exceptional service and live by this motto.</li><li>Are available on a full-time basis (40hrs per week).</li></ul>
Guidelines for Hybrid/Home Office option: <ul>
<li>Located in Kingdom.</li><li>Please note that if you live within a commutable distance of the office, you will have the opportunity to work in a hybrid model &ndash; at least 3x per week in the office.</li><li>A secure home office at your confirmed address, free from background noise or other distractions.</li><li>You must meet their minimum internet speeds if you want to work remotely / in their hybrid model and this will be checked during the recruitment process and again when you join. They also have a great office that you can work from as an alternative.</li></ul>
Benefits Their people are at the heart of the business, and they have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where they celebrate those who have gone that extra mile in their role. They also encourage all their staff to incorporate their aspirations and interests into their career at the company and they are there every step of the way to support development.Rewards designed around you:<ul>
<li>Hybrid working. You can combine working from home and working from the office. If you don&rsquo;t live near the office, then they are open to fully remote working options too.</li><li>Paid time away from work. Their employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.</li><li>Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.</li><li>Extra Rewards. Lucrative Loyalty Rewards program which includes a bonus and gift to say thank you for being part of the team.</li><li>Remote Working Holidays - possibilities to Travel and Work anywhere in the world!</li><li>Employee Discounts. Access to lots of great travel and entertainment discounts as our clients&rsquo; members would!</li><li>Be part of our global, dynamic, and inclusive Team, with diversity at its core.</li><li>Genuine career opportunities within a dynamic and international company.</li></ul>
Who They Are A global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Their clients and colleagues are the corner stones of what we do, and we serve High-Net Worth (HNW) and UHNW clients with their requests for leisure travel. The goal is simple, to become the most trusted service business in the world.They deliver their service through a combination of proprietary, unique technology-enabled platform and the expertise of their highly trained lifestyle managers. The company is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, our client joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.Commitment to Diversity Our client collects and processes personal data in accordance with applicable data protection laws.

Dedicated Lifetsyle Manager - Arabic speaking

Venue Sourcing Specialist &ndash; German Speaking London, UK - HybridAbout our client:They provide more than meeting and event planning services: they create connections that inspire, motivate and change behavior for their customers. As the world&rsquo;s most trusted and innovative meetings and events agency, our client cultivates a culture of people, passion and purpose to drive business forward.Headquartered in Chicago, with locations in 50+ countries across the world, the team of 1,500+ people are committed to sustainability and driving success for their customers, their business and themselves. Their values are at the heart of everything they do, and they look for people that want to be a part of something special, can rise to their standards and love to bring their unique perspective to the table. In the UK they have a team of around 300 located across four offices or remote based.While they can&rsquo;t guarantee every day will be the best (who can?), they can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.About the role:They are looking for a Venue Sourcing Specialist &ndash; German Speaking to join their dynamic team in the London office. As an integral part of their venue search team, you will be responsible for providing operational ownership of key client relationships alongside mentoring and developing other team members delivering high quality end to end venue sourcing to our clients.&nbsp; &nbsp;Do you have international venue sourcing, contracting, and negotiating expertise coupled with client relationship experience? Do you enjoy sharing your knowledge and expertise in supporting your fellow team colleagues or would like to have that in your next role?Sound like you? Read on!As a Venue Sourcing Specialist, you will: <ul>
<li>Take operational ownership of key client relationships, collaborating with the Customer Experience Manager / Account Management, understanding the client objectives, their strategic requirements and leading and delivering exceptional levels of service to proactively secure robust partnerships.&nbsp;&nbsp;&nbsp;</li></ul>
<ul>
<li>Provide an end-to-end venue sourcing service &ndash; including understanding and collaborating with the client to shape the brief, sourcing of suitable venues and locations, negotiation of rates and other contractual terms, creation of proposals and any pre- and post-event support.&nbsp;</li><li>Mentor and support other team members, ensuring that client objectives and messages are managed clearly and proactively throughout.</li><li>Proactively support on client review meetings, ensuring that all client objectives and service levels are understood and consistently met or exceeded. To be suitably qualified in all relevant systems, and processes in line with your client requirements.&nbsp;&nbsp;</li><li>Work with the finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.</li><li>Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.</li></ul>
You&rsquo;re good at: <ul>
<li>Proven UK and International Venue and Destination knowledge</li><li>Excellent communication skills along with a calm, positive and collaborative approach</li><li>Proven negotiating and contracting experience with external suppliers</li><li>Comfortable dealing with people at all levels both face to face and by telephone / email</li><li>Significant experience of working within a customer facing support environment</li><li>MS Office skills including Excel, you will also have experience of entering and extracting data from databases</li><li>Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change</li></ul>
You might also have: <ul>
<li>Venue booking system experience</li><li>Previous experience of using Cvent</li></ul>
Our Benefits for this role: <ul>
<li>Life Assurance x2 your annual salary</li><li>25 days holiday plus bank holidays</li><li>Birthday day off</li><li>Holiday Purchase Scheme - allowing up to 5 additional holidays days</li><li>Discounted rates on Hotels &amp; Travel</li><li>Gym &amp; Fitness Discounts&nbsp;</li><li>Private Healthcare</li><li>Pension Scheme</li><li>Company Sick pay</li><li>Lifestyle Benefits</li></ul>
You should know:<ul>
<li>This is a hybrid role that requires 3 days a week in the London office</li><li>The shift patterns for venue search are &nbsp;9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break</li><li>You must be fluent in German for this role </li><li>You may be required to travel to attend company meetings / events or familiarization trips in the UK or Overseas</li></ul>

German speaking Venue Sourcing Specialist

Virtual Travel &amp; Lifestyle Concierge &ndash; Danish SpeakingLondon, UK or Cape Town, South AfricaDo you enjoy the world of luxury and international travel? We have the perfect opportunity for you to join a well established and global Luxury Travel and Luxury Lifestyle Management company based in London.As the company is growing, they are looking to hire a Danish speaking Virtual &amp; Lifestyle Concierge on a hybrid basis (in office twice per week in Central London or Cape Town).You will be part of the Lifestyle team, catering to and anticipating the wants and the needs of high-net worth individuals worldwide, creating the most unforgettable experiences for them, turning their dreams into reality, all with your own finesse, and commitment to excellence.Native fluency in Danish, and an excellent command of English (written and spoken, C1 level minimum) is essential for this role, as well as previous experience in customer service, preferably within the luxury travel or lifestyle sectors. Proficiency in a GDS (e.g. Amadeus) is a bonus.A few perks of joining the team: career growth, 1 month paid sabbatical every 5 years of service and you&rsquo;ll have access to employee discounts on travel and lifestyle offers.Base salary is &pound;30,000-34,000.Interested? Please apply directly with your CV.Any questions? You can email e.jacq@eurolondon.com.

Danish Virtual Travel & Lifestyle Concierge 

Premium Travel Consultant &ndash; Arabic SpeakingLondon, UKDo you enjoy the world of luxury and international travel? We have the perfect opportunity for you to join a well established and global Luxury Travel and Luxury Lifestyle Management company based in London!As the company is expanding, they are looking to hire an Arabic speaking Premium Travel Consultant on a hybrid basis (in office twice per week in Central London).Your role will be building long lasting relationships with their high-end clients and tailoring their journeys to them with the highest standard of service, as well as offering the most exclusive deals, becoming your clients trusted partner for travel to some of the most unique destinations worldwide.Native fluency in Arabic, specifically from the Gulf region and an excellent command of English (written and spoken, C1 level minimum) is essential for this role, as well as previous experience within the luxury travel or hospitality sectors and proficiency in a GDS (e.g. Amadeus).One of the big perks of being part of the team: you&rsquo;ll have access to employee discounts on travel and lifestyle offers!Salary is &pound;33,000-38,000 + individual performance bonus.Interested? Please apply directly with your CV.Any questions? You can email e.jacq@eurolondon.com.

Emily-Jane Jacq

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Dedicated Lifetsyle Manager - Arabic speaking

German speaking Venue Sourcing Specialist

Danish Virtual Travel & Lifestyle Concierge

Premium Travel Consultant - Arabic speaking

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